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Service Delivery Specialist (fixed term to June 2026)

Job description

Join a dynamic and forward-thinking team where your skills in communication, coordination, and IT service management will make a tangible impact.

Why This Opportuniny?
This role offers a perfect blend of technical challenge and customer-focused delivery. You'll get exposed to a large-scale programme of work that aims to future proof Schools cross Aotearoa. Based in Auckland, you'll be a key person to ensure services run smoothly and efficiently. 

About the Role
As a Service Delivery Specialist, you’ll be the bridge between extenral clients and internal teams. You’ll play a critical role in managing IT service delivery to ensure it meets business needs, all while maintaining the highest standards of quality and efficiency.

What You'll Be Doing:
  • Customer-Focused Service Delivery: Act as the primary contact for clients, ensuring their needs are met with exceptional service and clear communication.
  • IT Coordination & Support: Collaborate with technical teams to manage incidents, service requests, and issues, ensuring prompt resolutions and updates.
  • Process Enhancement: Assist in refining service delivery processes, driving improvements that enhance customer satisfaction and operational efficiency.
  • Performance Monitoring: Track key performance indicators and provide reports that drive insights into service delivery outcomes.
  • Proactive Issue Management: Identify potential service risks and implement preventive solutions to minimize disruptions.
What We're Looking For:
  • A background in IT service delivery, customer support, or similar roles, with a strong emphasis on service management and communication.
  • Organiaational and multitasking abilities, with a proactive approach to problem-solving.
  • Familiarity with ITIL principles, service management tools and experience supporting ICT projects will be a distinct advantage.
  • A natural talent for building relationships with both clients and team members.
What’s in It for You?
  • A supportive and collaborative team environment.
  • Opportunities for professional growth and career development.
  • The chance to work on diverse projects in a dynamic sector.
  • A competitive salary package 
If this sounds like your next big opportunity, apply now!